Frequently asked questions

Yes. We source everything from the brands' authorised distributors in Türkiye or directly from manufacturers. Every order comes with an invoice, and products are stored under proper conditions.

Yes, our store is at Gazikent Mah. Örnek Cad. No:1, Şahinbey / Gaziantep. You can collect orders there for free and book grooming or pet hotel stays.

GaziPuan is our loyalty programme: you earn 2 points for every 100 TL spent, and 1 point equals 1 TL. You can redeem your points against your basket at checkout.

Standard shipping across Türkiye costs 89.90 TL and is free on orders of 750 TL or more. Delivery takes 1–3 business days.

In Gaziantep's Şahinbey, Şehitkamil and Oğuzeli districts, orders placed by 16:00 arrive the same day. It costs 49.90 TL and is free on orders of 500 TL or more.

Yes, just choose "Store Pickup" at checkout; it is free. Your order is usually ready within 2 hours and we notify you when it is.

We accept credit and debit cards, bank transfer (EFT) and cash on delivery. Cash on delivery carries a 49 TL service fee.

Card payments are processed with 3D Secure by a licensed payment institution. Your card details are never stored on Gazikent Petshop servers.

You can withdraw within 14 days of delivery. Unopened food and litter with intact packaging can be returned; opened food and hygiene products cannot. We send you a free return shipping code.

Let us know with a photo within 3 days of delivery and we will exchange it free of charge. If a refund is due, it is made to your original payment method within 14 days.

We automatically send the products you buy regularly at an interval you choose, from every 2 to 12 weeks. Every auto-order gets 5% off, and you still earn GaziPuan.

Yes, from My account > Autoship you can skip or postpone your next delivery, change the frequency or cancel at any time. There are no fees or commitments.