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GAZİKENT PETSHOP

Returns & Exchanges

Last updated:

14-day no-questions-asked withdrawal

You may withdraw from your purchase within 14 days of receiving the goods, without giving any reason and without penalty. This right is granted under Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

What can be returned?

  • Unopened food, treats and cat litter with intact packaging,
  • Unused accessories, toys, leads, beds, carriers and similar items with tags and packaging,
  • Cages, aquariums and equipment that have not been assembled or used.

What cannot be returned?

By law, and for the health of all pets, the right of withdrawal does not apply to:

  • Opened food, treats, cans and other edible products,
  • Hygiene products whose packaging has been opened (shampoos, brushes, grooming products, pet nappies, training pads, etc.),
  • Perishable products or items that may pass their expiry date quickly,
  • Personalised items (e.g. engraved ID tags).

Damaged, faulty or wrong items

If your order arrives damaged, faulty or different from what you ordered, send us a photo within 3 days of delivery and we will exchange it free of charge, even if the packaging has been opened. Your statutory rights regarding defective goods continue after this 3-day window.

How to return

  1. Email merhaba@sehitkamilgazikentpetshop.com.tr with your order number or use the form on our Contact page. You can follow your order status in My account > My orders.
  2. We send you a return shipping code. Use it to hand the item to our partner carrier free of charge.
  3. If you're in Gaziantep, you can also bring it to our store.
  4. Pack the item securely, ideally in its original box with the invoice.

Returns sent with another carrier or without the code may be at your own shipping cost.

Refunds

Once the item reaches us and is checked, we refund you using the original payment method no later than 14 days from the date we received your withdrawal notice:

  • Card payments are refunded to the card; your bank may take a few business days to show it.
  • Bank transfer payments are refunded to an IBAN in your name.
  • Cash-on-delivery payments are refunded to the IBAN you provide. When you exercise your right of withdrawal, every amount collected, including the cash-on-delivery fee, is refunded.

GaziPuan points used on the order are restored to your account; points earned on returned items are deducted.

Exchanges

For a different size, colour or model, the quickest route is to request a return and place a new order. At our Gaziantep store we can exchange on the spot, subject to stock.

Contact

+90 342 000 00 00 · WhatsApp +90 532 000 00 00 · merhaba@sehitkamilgazikentpetshop.com.tr